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Terms and condition

Please note that our products are traditionally manufactured.
The cutting of the leather, the sewing, and the edge painting are performed by hand.
Due to the nature of vegetable tanned leather, natural irregularities (creases, wrinkles, veins, scars and color differences) are purposely preserved and are not to be considered flaws, but unique features of each piece that make it one-of-a-kind.
If the item you are purchasing is available in stock we'll ship it within 48 hours from the payment confirmation.
However, we may need to manufacture your bag upon request, that will require 7 business days after the payment confirmation.
All domestic orders are shipped via Italian Postal Service. All international orders will be shipped via your country mail service.
The courier company will attempt to deliver the package twice.
If customers are shipping to a destination outside the EU, all additional taxes and fees are the responsibility of the customer.
Orders will be shipped according to customer’s specified address. We are not responsible for items delivered to incorrect shipping addresses.
Delivery times:
Italy: 2 business days. Europe: 3 business days. Other countries: 5 business days.
Shipping rates:
EU: Free shipping.
If you want to make a change, write to hello@raroatelier.com for a return authorization.
If you are not satisfied with your purchase, you can return the item within a maximum of 14 days from the receipt.
We accept only returns of unused items, which must include all original receipts, tags and accompanying packaging.
Refunds will be processed in the form in which payment was received.
Please allow approximately 5 to 10 business days after your package is received back at our atelier for us to process your refund.
Please do not hesitate to contact us with any questions about your purchase.
We offer repairs on defective merchandise for up to 12 months after purchase. Scratches, marks or color changes of the leather produced by use are excluded. Proof of purchase is required. 
Please email hello@raroatelier.com.